Shipping policy
Shipping Policy
Last updated: January 24, 2026
Thank you for shopping with Tipp City Glass. Please review our shipping policy below for details on order processing times, shipping methods, and delivery expectations.
Order Processing Time
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In-stock items:
Orders for in-stock items are typically processed within 1–2 business days. -
Custom-cut glass orders:
Custom-cut glass panels made to customer-specified dimensions typically require up to 5 business days to process before shipment.
Processing time refers to the time required to prepare, cut (if applicable), package, and hand off your order to the shipping carrier. Processing times do not include transit time.
Orders are processed Monday through Friday, excluding holidays.
Shipping Methods
We ship orders using UPS Ground unless an expedited shipping option is selected at checkout.
Available shipping options may include:
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UPS Ground (standard)
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UPS expedited services (if selected at checkout)
Shipping costs and available options are calculated and displayed at checkout based on order size, weight, and destination.
Shipping Time & Delivery Estimates
Delivery times are estimates provided by the carrier and are not guaranteed. Transit times vary depending on location and shipping method selected.
Once an order has been shipped, you will receive a shipping confirmation email with tracking information.
Expedited Shipping
If an expedited shipping option is selected, the shipping method will be upgraded; however, processing times still apply. Expedited shipping does not reduce manufacturing or processing time for custom-cut orders unless otherwise expressly stated.
Shipping Delays
Tipp City Glass is not responsible for shipping delays caused by:
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Weather conditions
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Carrier delays
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Customs processing
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Incorrect or incomplete shipping addresses
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Events beyond our control
Risk of Loss
Title and risk of loss pass to the customer once the order is transferred to the shipping carrier.
Shipping Damage
Please inspect your package immediately upon delivery. If your order arrives damaged, contact us within 48 hrs at support@tippcityglass.com so we can assist you.
Questions
If you have any questions about shipping or your order, please contact us at: